TERMS & CONDITIONS

 

This website is managed by deià. Through acquiring assistance, engaging in services or purchasing goods from deià, you acknowledge and agree to the terms and conditions below.

 

 

TIMEFRAMES

We work to a specific and unique timeline for each client and keep open and ongoing communication throughout the project. Project completion times vary from job to job depending on the size of the project and the amount of work involved. Any project deadlines are only approximate. Please keep in mind that design revisions and delayed feedback may also alter your timeline. deià is not responsible for any delays outside of our control such as the delivery of goods. deià will not make any design decisions without the consent of the client unless urgent decisions need to be made and we will notify you immediately. 

SERVICES

deià will provide services in accordance to an acceptable standard, skill, professionalism and care, subject to any time, budget, or restrictions agreed upon by the client. We reserve the right to refuse service at any point if there is any breach in our agreement or if you (the client) is acting in what deià deems an inappropriate manner. When engaging with deià, we ensure a safe, professional and secure service and expect the same in return from you during our designer-client relationship.

PROJECTS

Clients will provide deià with a clear brief of the project requirements and objectives, along with any information about the site the designer requests. deià shall not disclose any client/project information outside of the supplier/designer/client relationship unless there is client approval. deià designers are exempt from any project management of suppliers and trades unless previously agreed upon with the client. Clients will not attempt to source goods from suppliers independently. Any supplier goods must be purchased through deià. This includes during, and after project completion. 

OWNERSHIP OF DESIGN

All deià designs and products are protected by intellectual copyright and belong solely to deià. Under no circumstances may schemes or designs produced by deià during the conceptual and proofing process, be reproduced or repurposed. 

PUBLICATION

Should images of work created by deià be published in printed publications, social media, or in online publication features, deià must be correctly credited and notified of the publication before its feature. deià retains the right to post clients conceptual designs and photos of completed projects on its website and social media with the consent of the client. 

PRICING

Due to the uniqueness of every project, we charge on an hourly rate basis, recording our time in units of 15 minutes, (with a one-hour minimum charge). Our initial consultation will help us best determine an estimate of the time in which we think it will take to complete your project. We like to keep open and ongoing communication with our clients during the design process to ensure your interior concept is perfect for you. Our quotation for interior design services or supply of goods is valid for 14 days from the date of issue. Your written acceptance via email is required before the commencement of order or work. By accepting our quote you are also accepting our terms and conditions. 

 

PAYMENT

Full payment must be made to us before products are to be purchased, or otherwise once a project has reached completion. Invoices are payable within 14 days of the date of the invoice unless alternative arrangements have been made with us.

REFUNDS AND CANCELLATIONS

deià does not offer refunds in the event of service cancellation or client dissatisfaction after the completion of an approved design concept. If deià is responsible for a mistake not approved by the client, we will work to ensure a solution is found and an agreeable outcome is met by both you (the client) and deià. More information can be found within our letter of engagement.